I serve as the Director of the Center for Student Achievement at Salisbury University, a resource we proudly launched in 2008 to provide comprehensive academic support for our students. My greatest passion lies in helping students succeed—understanding their challenges, celebrating their achievements, and finding meaningful ways to guide them forward.

Equally important to me is mentoring professional staff and graduate assistants. Supporting their growth and development ensures that our team is equipped to deliver exceptional service and create innovative strategies that enhance student success.

One of the most rewarding aspects of my role is working alongside student leaders, such as Supplemental Instruction (SI) leaders and tutors. Equipping these mentors with the tools and strategies they need not only strengthens their own leadership skills but also creates a ripple effect of support and encouragement across our campus community. 

2. What is one initiative, project, or practice you’re proud of that has positively impacted students or your institution?

One initiative I’m most proud of is launching the Supplemental Instruction (SI) program in 2009. SI has had a transformative impact on student success and retention at Salisbury University. Because the program is highly collaborative, it has enabled me and my team to work closely with students, faculty, department chairs, and deans to create a model that consistently delivers results.

Year after year, the SI program demonstrates measurable improvements in GPA, persistence, and graduation rates. It has become our flagship initiative and a true point of pride for the Center for Student Achievement. Beyond the numbers, SI fosters a culture of peer learning and academic support that strengthens our entire campus community.

3. What’s one piece of advice or encouragement you’d offer to colleagues in the learning support field?

Be student-centered and relationship-driven. Show students that you genuinely care about their success—treat them with respect, listen actively, and seek their feedback. Building trust and strong relationships is at the heart of effective learning support.

This philosophy extends to your team as well. Invest in your staff by listening, asking questions, and fostering a culture of continuous learning. Demonstrate empathy and provide the support they need to thrive. When both students and staff feel valued and heard, the impact on your institution is immeasurable.